Privacy Policy

Last Updated: November 20, 2024

1. Information We Collect

1.1 Information You Provide

• Phone Numbers: Your phone number and recipient phone numbers
• Voice Recordings: Audio recordings of your conversations with our AI bot
• Message Content: Transcripts and content of messages you send
• Payment Information: Billing information processed through Stripe

1.2 Information Collected Automatically

• Usage data and call metadata
• Device information (IP address, browser type)
• Call duration and timestamps

2. How We Use Your Information

We use your information to:

• Provide the message delivery service
• Process payments securely
• Send authorization and notification messages
• Review content for safety and ethics
• Comply with legal requirements
• Improve our service
• Prevent fraud and abuse

3. How We Share Your Information

3.1 Service Providers

We share information with trusted partners:

• Twilio: SMS and voice call services
• Stripe: Payment processing
• Supabase: Database hosting
• Vercel: Website hosting

3.2 Recipients

When you send a message, we share your message content with the designated recipient. We do NOT share your phone number unless you include it in your message.

3.3 Legal Requirements

We may disclose information if required to comply with law, legal process, or government requests.

4. Data Retention

• Call Recordings: 90 days minimum (legal requirement)
• Message Transcripts: 90 days or until you request deletion
• Phone Numbers: Until you opt out or request deletion
• Payment Records: 7 years (tax compliance)

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update incorrect information
• Deletion: Request deletion of your data
• Opt-Out: Stop receiving SMS (reply STOP)

California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected and the right to deletion. We do NOT sell your personal information.

6. Data Security

We implement security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Limited employee access to personal data
• Secure cloud infrastructure
• Regular security audits
• PCI-compliant payment processing

7. Children's Privacy

Our service is NOT intended for children under 13. We do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date.

9. Your Consent

By using BitchPlease.help, you consent to:

• Collection and use of your information as described in this policy
• Recording of phone calls
• Processing of your data by our service providers

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